Support Center
Welcome to IELTS Prep Vocabulary Support. We're here to help you get the most out of your IELTS vocabulary learning experience.
Frequently Asked Questions
Q: How do I restore my purchase after reinstalling the app?
A: Go to Settings in the app and tap "Restore Purchases". Make sure you're logged in with the same Apple ID or Google account you used for the original purchase.
Q: How can I change the app language?
A: Go to Settings > Language and select your preferred language from the list of available options.
Q: How do I bookmark words for later review?
A: Tap the bookmark icon on any word card to save it. Access your bookmarked words from the main menu.
Q: What IELTS Band levels are covered?
A: Our app covers vocabulary for all IELTS Band levels:
- Band 4.5-5.5: Foundation vocabulary
- Band 6.0-6.5: Intermediate vocabulary
- Band 7.0-7.5: Advanced vocabulary
- Band 8.0+: Expert vocabulary
Q: How do I remove ads?
A: You can remove all advertisements by purchasing the "Remove Ads" option in Settings. This is a one-time purchase.
Q: Is my learning progress saved?
A: Yes, your progress is automatically saved locally on your device. Note that uninstalling the app will delete your progress data.
Q: The app is crashing or not working properly. What should I do?
A: Try these steps:
- Close and restart the app
- Restart your device
- Update to the latest version of the app
- If the problem persists, contact us with details about your device and the issue
Feature Requests
We're always looking to improve! If you have suggestions for new features or improvements, please send them to our email. We read every message and consider all feedback for future updates.
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